TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain

Jain, Kamal Kishore (2000) TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain. Journal of International Business and Entrepreneurship, 8 (1). pp. 81-101. ISSN 0128-7494

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Abstract

Malaysia Airlines, with almost 40 domestic and over 80 foreign destinations, is the largest passenger airline in Southeast Asia. At its very is the people and their dedication and commitment to upholding the golden reputation of Malaysia Airlines. The shaping force behind its people is the Malaysia Airlines Academy - MAA. The Academy is a Training Institution approved as a training provider by the Human Resources Development Council (HRDC); the Ministry of Culture, Arts and Tourism (MOCAT), and the Ministry of Education of Malaysia. Being an approved training provider the Academy must ensure that its products and services meet customer requirements, and Safety Training modules meet statutory requirements of Department of Civil Aviation.

Item Type: Article
Uncontrolled Keywords: Malaysia Airlines Academy, Total Quality Management, Training institution
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
H Social Sciences > HE Transportation and Communications > Air transportation. Airlines > Malaysia
Divisions: Malaysian Entrepreneurship Development Centre (MEDEC)
Depositing User: Staf Pendigitan 1
Date Deposited: 10 Mar 2015 03:39
Last Modified: 15 Nov 2016 11:50
URI: http://ir.uitm.edu.my/id/eprint/11413

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